EVOLV Rides Shipping Policy

Review EVOLV Rides’ shipping rates, surcharge zones, delivery carrier details, and support information on the

EVOLV Rides shipping policy page
.

Shipping Cost

EVOLV Rides ships electric scooters by ground service only and offers free shipping within Canada. Customers are responsible for any applicable customs duties and taxes.

Shipping Carriers

EVOLV Rides may use carriers such as UPS, FedEx, Canada Post, USPS, Novex, and Wyngit to deliver orders.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the buyer is responsible for return shipping costs, re-delivery fees, and a US $30 administrative fee. Returned items are held for one week before being restocked.

Gear and Parts Shipping

When possible, gear and parts purchased separately from an electric scooter may be packed inside the scooter box. If they cannot be included in the scooter shipment, they will ship separately and may be charged an additional shipping fee.

Shipping Surcharge Zones

Rural Canadian destinations may be subject to a shipping surcharge. Orders shipping to Yukon, Northwest Territories, and surrounding regions are charged a flat-rate surcharge of US $75.

Flat-Rate Scooter Surcharge

Some scooter models may require an additional flat-rate shipping surcharge because of their size and weight. EVOLV Corsa orders are listed with a US $75 surcharge.

Shipping Support

For shipping questions, visit the

EVOLV Rides contact page
.

EVOLV Rides Refund Policy

Review EVOLV Rides’ refund rules, return windows, restocking fee, parts restrictions, and support details on the

EVOLV Rides refund policy page
.

Orders Not Yet Shipped

If an electric vehicle or item has not shipped yet, EVOLV Rides offers a full refund.

Electric Vehicle Returns

If the electric vehicle has already shipped, it may be returned within 7 days of purchase. The buyer is responsible for return shipping costs, and the refund amount is determined after EVOLV Rides receives and inspects the returned item.

Approved refunds are processed within 5 to 7 business days after the item is received. A 15% restocking fee applies, and customs fees are not refundable.

Non-Refundable Electric Vehicles

• Items with customized add-ons installed before delivery at the buyer’s request
• Items modified by the buyer after delivery
• Items that have been used
• Parts installed on electric vehicles or used on vehicles not originally purchased from EVOLV Rides

Parts and Accessories Returns

Unshipped parts and accessories are eligible for a full refund. If the order has already shipped, unopened and uninstalled items may be returned within 14 days of receiving them.

Buyers are responsible for return shipping and for confirming that any parts or accessories they purchase are compatible with their electric scooter.

Electronic Parts

EVOLV Rides does not offer refunds or exchanges on electronic parts, including chargers, batteries, throttle or LCD displays, controllers, lights, and electrical wiring.

Return Support

Customers should contact EVOLV Rides before shipping items back. For help with a return, visit the

EVOLV Rides contact page
.

EVOLV Rides Limited Warranty

Review EVOLV Rides’ full warranty coverage, exclusions, service requirements, and claim process on the

EVOLV Rides limited warranty page
.

Warranty Period

EVOLV Rides provides a limited warranty for the original purchaser only. Coverage lasts for 12 months or 3,000 km, whichever comes first, starting from the date the customer receives the product. Proof of purchase is required for warranty service.

Non-Transferable Coverage

The warranty ends when the scooter enters its second year of ownership, reaches 3,001 km, or is resold to another person. This warranty cannot be transferred to a new owner.

Covered Components

• Hub motor
• Battery packs
• Controller
• Throttle and battery indicator unit
• Charger unit
• Scooter frame and stem
• LED lights
• Electrical wiring and components

Limited Early Coverage Components

Certain parts are covered only if the defect is reported within the first 30 days or first 10 km of use, whichever comes first.

• Rims
• Brake calipers
• Brake discs
• Kickstand
• Forks

Repair or Replacement

During the warranty period, EVOLV or an authorized service center may repair or replace defective covered components at EVOLV’s discretion. Repaired or replaced parts remain covered only for the remaining balance of the original warranty period.

What Is Not Covered

• Normal wear and tear
• Commercial use, rentals, competitions, or similar use cases
• Shipping or logistics costs for service or return transportation
• Damage from misuse, neglect, improper storage, accidents, modifications, improper installation, or unauthorized repairs
• Battery issues caused by water damage, improper charging, power surges, aftermarket chargers, poor winter storage, tampering, or use outside the intended product
• Lost screws or stripped screws caused by over-forcing
• Rust, blemishes, or color fading from sun exposure and use
• Issues not reported during the warranty period
• Orders with chargebacks
• Products with removed or tampered serial numbers

Safety and Maintenance Guidance

EVOLV encourages riders to use protective gear, ride responsibly, avoid wet ground and heavy rain, keep tires properly inflated, avoid potholes and curbs, dismount in crowded areas, and follow local road regulations.

EVOLV recommends servicing the scooter every 3 months with regular use, or every 6 months with less frequent use.

How to Request Warranty Service

1. 
   Contact EVOLV at
   info@evolvrides.com.
   
2. Provide proof of purchase.
3. Submit a photo or video showing the claimed defect.

Repair Timing and Shipping Costs

Average repair time is typically 3 to 7 days, not including shipping time to and from the service center. Warranty coverage does not include shipping costs for transporting the scooter or warranty parts, and additional fees may apply for return shipping, pickup, or delivery service.